I just had an experience with Amazon that I am so impressed about I must share. I always check out the free books, well, a couple of days ago I was clicking on some new books and the only thing I can figure (I've done it again, will explain) is I go out of the free books and am looking at the ones that cost, my brain is still on click mode and there I go. What happened is I checked my bank balance and there was another 9.99 that shouldn't have been. So after going into Amazon I still could not find where they had charged me, I called them. The guy on the phone couldn't have been nicer. I explained I was charged for a book I didn't buy. Well, he checked my account and asked if I had purchased these three books. I said , "Yes, but they were free". He said, "No, this one is 9.99. I swear I thought it was free. He stated he would back it out. I was so happy. So what do I do again today! I'm looking in the free books again (I'm doing this on my computer, otherwise I would have hit the, sorry it was an accident button) I go out of them and see a book that draws my attention and wham, I click. As soon as it went through I knew I messed up. I swear, what a dope ! So I go to my account and find where I had called before and talked to another guy. I did explain I had just done this a few days before but could he please take it off and not charge me. Let me tell you, again he could not have been nicer and did in fact take it off my Kindle and put my money back. Now That is Customer Service and That is why Amazon is #1. Am I right or am I right.
What great weather we are having. It's fall for sure. I am looking forward to rainy days just don't want there to be too many. Tootles
Happenings from daily living in the country. What we do, what we see. Sometimes interesting, sometimes funny and sometimes sad but join me and I will share.
Tuesday, September 14, 2010
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